Refund Policy

Last updated: · This document is provided in English.

tgsoft licenses are digital goods delivered right after payment, and there is no free trial, so please check the system requirements and pricing before you buy. This policy explains when tgsoft.app gives refunds. It does not limit any rights you have under the consumer law of your country.

1. When we refund

  • Duplicate or excess payment: you paid twice for the same order, or paid more than the invoice amount.
  • Not delivered: your payment was confirmed but your license was not extended, and we could not fix it within 3 business days of your report.
  • Does not run on a supported system: within 14 days of your first purchase, the app does not start on a supported platform (see the download page) and we could not fix the problem after you worked with support.

2. When we do not refund

  • You changed your mind after the license was delivered or activated.
  • Unused time left in a term, or a term you forgot to use.
  • An unsupported system, such as an Intel Mac, when the requirements were shown before purchase.
  • Telegram limited, restricted or banned accounts you used with tgsoft.
  • Your license was suspended or revoked for breaking the Terms of Service.

3. How refunds are paid

Payments are made in crypto, so refunds are sent in crypto to a wallet address you give us, in the currency you paid with where possible. We refund the USD amount of the order at the time of purchase, minus the network fee for sending it. A refund revokes the whole refunded product from your license, not only the term you paid for: any earlier or later time on that product ends with it.

4. How to ask

Open a support ticket (see the contact page) within 14 days of the payment. Include your Telegram username, the order or payment ID and what went wrong. We reply within 5 business days and send approved refunds within 10 business days.

5. Failed messages and in-app actions

tgsoft does not charge per message or per action, so there is nothing to refund when a message, invite or other action fails. Failed actions are marked with the reason in the app and can be retried.